Frequently Asked Questions
Everything you need to know about your Club L London experience.
How long does shipping take and what are the costs?
We offer various shipping options including Standard and Next Day Delivery. Shipping times vary by location, typically ranging from 1-3 working days for the UK and 5-10 working days for international orders.
What is your return policy?
You can return any unwanted items within 14 days of delivery, provided they are in their original condition with all tags and security ribbons attached. Please note that certain items like earrings and face masks are non-returnable for hygiene reasons.
How do I find the right size for me?
Each product page features a detailed size guide to help you find your perfect fit. Our garments are designed to be true to size, but we recommend checking the specific measurements for bodycon and bandage styles.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer 'Buy Now, Pay Later' options through providers like Klarna and Clearpay.
Can I amend or cancel my order after it has been placed?
To ensure fast delivery, we process orders almost immediately. Once an order is confirmed, we are generally unable to make changes or cancellations. Please double-check your details before completing your purchase.
Are your items restocked once they sell out?
Many of our popular styles are restocked. We recommend signing up for 'Back in Stock' notifications on the specific product page to be alerted as soon as your size becomes available again.